Company
IT Outsourcing Technical Support Companies Raleigh - Allora Consulting
At Allora, we make use of tested and proven IT outsourcing model that you can confidently use. We will never experiment with your requirements. As one of the most experienced Raleigh IT outsourcing companies, we have worked with all types of IT outsourcing requirements, which put us in a vantage point amidst our competition.
Why choose Allora Consulting for your Raleigh IT Outsourcing needs?
- Vast experience - Allora Consulting comes with 16+ years of experience handling all types of IT outsourcing needs. No outsourcing assignment is too small or too big for us to handle. Our vast experience not only enables us to understand your requirements but it also helps us anticipate bottlenecks and be prepared with the effective strategies to handle such glitches along the development process.
- Easy scalability options- We have a diverse team of IT professionals to handle all your IT outsourcing needs. This makes scaling up easy. You need not have to deal with multiple outsourcing companies just because your needs have increased or because it is growing constantly. We will be able to scale-up seamlessly without any problem as your needs grow.
- Handpicked resources to meet your IT needs - As your trusted IT outsourcing company, we take extreme care in providing you with the best resources available in the industry.
- We are local! No language barriers – At Allora Consulting you will not run into any language related issues as we engage professionals that speak perfect English unlike some of the outsourcing companies that use offshore development centers in non-English speaking countries.
- No more recruiting hassles - You need not have to worry about going through an elaborate recruitment process to find the best IT talents. All that you need to do is to share your recruitments with us and the rest will be taken care by us.
- No infrastructure expenses – There is no need to invest in providing the infrastructure for your IT team.
- No more team management challenges – We will manage the IT team for you and ensure their productivity.
- We have well-established outsourcing processes to take care of your needs. Working with our outsourcing team is as good as having your own in-house teams. Excellent communication cycle between the client and the outsourcing team is established right at the beginning to guarantee seamless operations.
- No long-term contracts required - We work with various flexible outsourcing models to suit your specific needs and demands. When you work with us, you need not have to worry about long-term contracts. You can sign up for "pay as you go" model or yearly contracts to suit your specific needs and provide 25% discount.
- All our outsourcing packages are fully customized. Initially, the work process will be reviewed and custom engagement models will be developed to match your requirements. Elaborate work plans will be drawn right at the start to ensure maximum efficiency possible.
- Highly cost effective IT outsourcing solutions that will help you save money and the hassles.
Contact us to go over your needs with experienced outsourcing consultants at Allora Consulting. We will provide you with the most cost effective outsourcing plan that will work best for your needs and your specifications.
It does not matter whether you are looking for an IT outsourcing company in Raleigh for your new requirements or you are looking for an alternative outsourcing company to switch from your existing provider, choose Allora Consulting and you will certainly be happy with our outsourcing model and with our professional approach. We have been highly successful in supporting number of organizations with their outsourcing needs and we will be happy to extend that support for your needs too.
Allora Consulting - IT Services Company, Raleigh NC
- Computer Network Support
Most of the companies today are IT enabled companies and these companies use local area networks for their day-to-day business operations. In other words, computer network becomes the backbone of their business operations. It is therefore very crucial that they have a healthy computer network that is fully functional and a network that is free from external threats. When you signup for computer network support service, your network will be monitored 24x7. Your Raleigh or Chapel Hill IT services company will help you set up firewalls that prevent third party intrusions. The nature and the scope of the services offered here vary based on customer requirements. - Server and Computer Setup
- IT Infrastructure Management / Maintenance
When you signup with an IT services company for IT infrastructure management and maintenance, the scope of the service covers much larger spectrum whereby your IT services company takes care of everything relating to your company’s IT needs including but not limited to network monitoring and support services. - Bandwidth Consulting / Planning
- Website Hosting
- Website Development
- Software Installation and Support
IT Service Area with Onsite Tech Support
Allora provides network tech support for customers across North Carolina in and around the Triangle Area. Many customer issues can be handled remotely. For those issues that require Onsite Tech Support, we add a charge for drive time, depending on where your business is located. We have standard drive times for the greater triangle area. For other areas, we determine drive time on a case by case basis.
30 Minutes |
45 Minutes |
1 Hour |
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· Raleigh
· Carrboro-Chapel Hill · Durham
· Research Triangle Park
· Apex
· Cary
· Morrisville
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· Hillsborough
· Pittsboro
· Holly Springs
· Garner
· Clayton
· Knightdale
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· Creedmoor
· Rollsville
· Clayton
· Fuquay-Varina
· Sanford
· Mebane
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Please note, that Allora rewards customers who sign a Customer Agreement by giving them guaranteed service:
· Monthly Maintenance Services. These services are scheduled on a monthly basis in order to reliably and securely maintain customer`s computer network. Route tech support includes inspections, backups, updates, scans and workplace optimization. Customers receive a 25% discount off of these Managed IT Services.
· Prescheduled Services. Customers may choose to purchase a set number of hours each month in which Allora will perform IT services at the customer`s direction and at a set schedule. Customers receive a 25% discount off of these Prescheduled Services.
· Emergency Support Services. This guarantees that an Allora technician will respond to a call for emergency support within a set amount of time. If an onsite visit is needed we would typically arrange it the same day provided that a request was made before ~2-3PM. Under the terms of our contract system Allora is obliged to start working on resolving an urgent technical issue within one business day. We would choose the fastest solution out of several support options available.
Our Friends and Web Resources
Intrex - NC Computer Store and Computer Repair
Intrex Computer Store - Computer, Notebook, Laptop, Parts, service and repair - stores in Cary, Chapel Hill, Durham, Greensboro, Raleigh, Winston Salem, NC.http://www.intrex.com
Infinite Network Solutions
Structured Cabling & Phone Systemshttp://www.infinitenc.com/
Laptop Authority
Portable computing products (notebooks and tablet pc`s)http://laptopauthority.com
VGEI Group
VG creates a collaborative environment for telecommunication agents and carriers
https://www.vgei.com/
Customer Agreements
Allora rewards customers who sign a Customer Agreement by giving them guaranteed service and discounted rates. Customer Agreements consist of at least three parts: the Agreement itself, which outlines basic terms and conditions of the contract between Allora and the Customer, an Exhibit specifying our rates for service, and an Exhibit which outlines services and payment terms specific to that Customer. Our Customer Agreements cover the following types of service:
· Monthly Maintenance Services. These services are scheduled on a monthly basis in order to reliably and securely maintain customer`s computer network. They include inspections, backups, updates, scans and workplace optimization. Customers receive a 25% discount off of these Monthly Maintenance Services.
· Prescheduled Services. Customers may choose to purchase a set number of hours each month in which Allora will perform services at the customer`s direction and at a set schedule. Customers receive a 25% discount off of these Prescheduled Services.
· Emergency Support Services. This guarantees that an Allora technician will respond to a call for emergency support within a set amount of time.
· Hosting Services. Allora offers a number of packages designed to affordably and reliably host a customer`s website and email.
Here's a quick breakdown of contract advantages from a client's and Allora's perspectives:
Client Benefits |
Allora Benefits |
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Monthly Maintenance and Prescheduled Services are scheduled in advance for example, the second Tuesday of every month at 10:00AM. This means that Customers can anticipate downtime and technical support availability by knowing in advance when service will occur. Emergency Support Services occur on an as needed basis and Hosting Services occur continuously.
Customer Agreements are in effect for one year after they are signed, and if not terminated in writing 30 days prior to the end of the year, renew for an additional year. Service rates are guaranteed for the first year, and are subject to change only at the beginning of each renewal period. Customers must agree to pay for contracted services through the end of the contract period.
