Allora charges by the hour, in quarter-hour increments, for all IT support services, (not including hosting). Our "Base Rate" for labor is $150 per hour. Outside of our normal business hours (Monday through Friday, 8AM to 6PM) we add a surcharge to the Base Rate of 50%. We offer a number of discounts to our customers:
- Customers invoiced a certain amount of time each month receive a discount on service, as follows:
- between 5 and 9.75 hours: 3%
- between 10 and 19.75 hours: 5%
- between 20 and 39.75 hours: 7%
- 40 or more hours: 10%.
- Customers who sign a Customer Agreement receive a 25% discount off IT support services scheduled on a monthly basis (~ $112 /h)
Hosting Rates and Availability Services
We offer a number of different hosting and packages to meet our customers' needs. We also offer availability service packages for those customers who wish to take a proactive approach. More information about these packages can be found at the following links:
Service Reports and Invoices
Within a day or two of completing service for a customer, we send a Service Report to that customer via email. The Service Report lists the amount of time spent and a detailed description of what was done during that time. At the beginning of each month, we send each customer an Invoice detailing IT support services rendered and expenses incurred during the prior month. Invoices are due on receipt (non-profit customers have an additional 30 days in which to pay).
Expenses
In order to perform some types of services, materials may need to be purchased. The customer can purchase these items themselves, or request that an Allora staff person do so. We send an Expense Report to the customer detailing each purchase. If Allora purchases any items and the customer has not paid for them by the end of the month in which they are purchased, we charge a 25% administrative fee.
Late Fees
Customers who do not pay their account in full by the last day of the month will be assessed a late fee of $25.00. Non-profit customers have an additional month before they will be charged any late fees. Further, after a grace period of 25 days (55 days for non-profits) from the date of an Invoice, Allora will assess finance charges in the amount of 0.07% per day on any unpaid balance until the day it is paid in full.
Service Area and Drive Time
Allora serves customers throughout North Carolina We charge for drive time when our network technicians make a site visit to a customer's location. More information about this, as well as a list of drive times in our service area, can be found here.
